Privacy Policy

Privacy Policy – LustraSkins


This Privacy Policy explains how LustraSkins (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website, make a purchase, or otherwise interact with us. Changes to This Policy We may update this Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. How We Collect and Use Your Information We collect information to provide and improve our services, process orders, communicate with you, prevent fraud, and comply with legal obligations. Types of Information We Collect1. Information You Provide Directly

  • Name, shipping/billing address, email, and phone number

  • Payment and order details

  • Account login credentials (if you create an account)

  • Any information you include when contacting customer support

2. Information Collected Automatically
When you visit our site, we (and third-party tools we use) may automatically collect:

  • Device and browser information

  • IP address and approximate location

  • Pages viewed, time spent on site, and other usage data
    This is done through cookies, pixels, and similar technologies.

3. Information from Third Parties

  • Our payment processors collect payment details to complete your transactions.

  • Service providers (analytics, marketing, hosting, etc.) may collect data on our behalf.

  • Our website is built and powered by Squarespace, which may collect certain data as described in Squarespace’s own Privacy Policy (available at squarespace.com/privacy).

How We Use Your Information

  • Fulfill and ship orders

  • Process payments and refunds

  • Send order updates and transactional emails

  • Provide customer support

  • Send marketing communications (you can opt out at any time)

  • Improve our website and services

  • Detect and prevent fraud or illegal activity

  • Comply with legal requirements

Cookies & Tracking We and Squarespace use cookies and similar technologies to run the site, remember your preferences, analyse traffic, and deliver personalized content or ads. You can control cookies through your browser settings, though disabling them may affect site functionality. How We Share Your Information We may share your information with:

  • Service providers who help run our business (payment processors, shipping companies, analytics providers, cloud storage, customer support tools, etc.)

  • Squarespace (as our website platform provider)

  • Marketing or advertising partners

  • Legal authorities when required

  • A buyer or successor in the event of a merger, sale, or bankruptcy

We do not sell your personal information. Third-Party Links Our site may link to external websites (social media, etc.). We are not responsible for their privacy practices. Children's Privacy Our site is not intended for children under 16. We do not knowingly collect data from children. Data Security & Retention We take reasonable measures to protect your information, but no system is 100% secure. We keep your data only as long as necessary for the purposes described or as required by law. Your Rights & Choices Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information

  • Opt out of marketing emails (use the unsubscribe link or contact us)

  • Request details about the data we hold

  • Object to or restrict certain processing

To exercise these rights, contact us using the details below. Contact Us If you have questions about this Privacy Policy or want to exercise your rights, please email us at the address provided on our contact page.

Thank you for trusting LustraSkins!