Shipping

At LustraSkins we strive for fast, reliable shipping to get your order to you quickly and hassle-free. Here's how it works. Order Processing and Dispatch. We process and ship all orders within the next business day. You'll get a tracking link sent straight to your email once it's on its way.

UK Delivery Options

  • Standard Tracked Delivery: Via Royal Mail Tracked 48

  • Delivery Time: 2–3 business days after dispatch

  • Free Shipping: On orders over £60

We currently ship only within the UK. International shipping is coming soon—stay tuned!Updating Your AddressDouble-check your shipping details at checkout to avoid any mix-ups. You have 1 hour post-purchase to request changes by emailing info@lustraskins.com. After that, if your order's already in processing, we may need to charge a £5 admin fee to cover return and reshipment costs:

  1. Return the original package to us.

  2. Resend it to the corrected address.

We'll always try to accommodate you and minimize disruptions, but this helps us keep things fair with carrier fees.Delivery Problems?If your package seems delayed, lost, or tracking is glitchy, no worries—just email info@lustraskins.com. We'll jump on it immediately and sort it out for you. Policy Updates We might tweak this policy occasionally to improve your experience. The latest version will always be here, so feel free to review it before ordering. By placing an order, you agree to our current terms.

Returns

At LustraSkins, we want you to love your products. This policy outlines our straightforward approach to refunds and returns to ensure a positive experience. Eligibility for Refunds or Returns We process refunds or returns only if:

  • The product arrives damaged or defective.

If this happens, reach out to us within 24 hours of delivery by emailing info@lustraskins.com Please attach:

  • 2 clear photos of the damaged item

  • Photos of the packaging (if relevant)

Once we confirm the issue, we'll send a full replacement or issue a full refund—your choice. What counts as damage? Physical breakage or defects in the product itself. Dented or scuffed packaging alone (with the product intact) doesn't qualify. We can't accept returns, refunds, or replacements for:

  • Damage from normal use, wear and tear, or mishandling

  • Change of mind or buyer's remorse

Order CancellationsNeed to cancel or tweak your order? Let us know within 1 hour of purchase via email. We'll cancel it right away and refund you instantly. After that window, your order usually moves to processing—we can't guarantee changes or cancellations at that point. Policy ChangesWe may update this policy anytime to better serve you. We'll post the latest version here, so check back before ordering. By shopping with us, you agree to our current (and any future) terms.

Questions?

We're here to help—email info@lustraskins.com for support. Thank you for trusting LustraSkins your satisfaction is our top priority!